Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if you are unsatisfied with your order, we are committed to making it right.
1
Submit Request
Contact our support team within 14 days of delivery with your order number and reason for the return.
2
Review
Our quality control team will review your request and provide a return authorization if applicable.
3
Ship Item
Pack the unopened items securely and use the provided prepaid shipping label to send them back to our roastery.
4
Refund or Replace
Once received, we will issue a full refund to your original payment method or ship out a replacement blend of your choice.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing